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Customer Service in Denmark


Customer Service in Denmark

By most standards the Danes have a great deal to learn about customer service, and many visitors may initially be appalled by the low standards present outside upmarket establishments, used to dealing with international expectations. Many attribute this to the high equality not only being present in practice, but also mentally - "you are not worth any more than me, so why should I treat you any different". By and large it is just one of those cultural differences you have deal with while visiting another country, and throwing a hissy fit or demanding to speak to the supervisor, is unlikely to get you anywhere. On the upside; tipping is neither expected - nor required, and when you do bump into good service, it tends to be truly genuine helpfulness, rather than an expectation for tips, or employee training courses - so savour such moments, remember to tip, and forget about the rest. On a practical level, this means that you should only expect table service in restaurants. In café's and bars you usually order in the bar or counter and pay immediately when ordering, even if you intend for a 2nd order. It is also common that staff doing other duties than serving customers will happily keep the customer waiting, until he or she is finished with with whatever needs doing. Also don't expect any sir or madam's, verbal bromides seems awkward to most Danes, including those behind a counter.

The Most Frequently Asked Travel Questions about Denmark


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Denmark Travel Guide from Wikitravel. Many thanks to all Wikitravel contributors. Text is available under Creative Commons Attribution-ShareAlike 3.0, images are available under various licenses, see each image for details.

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